Wax Block Crayons in Tin - 16 Crayons
28 days return
Free UK shipping £50+
About The Brand+-
Stockmarabout the brand
I wasn’t going to write a review but after several emails from Mamaowl asking that I do, here it is. We were happy about many products but the rainbow we recieved had unattractive large dark marks on it right at the top in a strange manner (not a natural looking wooden knot). I asked to return it and they said I’d have to pay shipping (from the US), which I had already paid additional shipping for the toy, and then when I asked for a discount as an alternative I was met with a simple no. It was inconsiderate and it put me in a position to keep a toy that was in a condition i didn’t approve of because shipping would have been such a great loss. I would never have picked out this Grimm’s rainbow
in this condition in a store. They should ask customers first with a photo if the extreme dark markings are acceptable or not when it applies.
We’ve purchased many items from mamaowl and this was my one complaint... I was surprised at how little they did to help in the situation after being a regular customer.
Hello Faye, We are sorry that you are not entirely happy with this product. You item was carefully checked over and was not faulty. Grimms do pride themselves on using this 100% natural material and allowing the natural marks and grain of the wood to shine through which we do mention in these product descriptions. We would never sell anything that we wouldn't be happy to receive ourselves. We will always accept a return for refund if you are not happy with anything. As this item was not faulty, you would need to pay the return postage but we would refund the product fully on return.