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Delivery Info

***Problems with Royal Mail International Postage***

Due to a cyber attack suffered by Royal Mail, we are currently unable to offer Royal Mail Standard Shipping outside the UK, so you will not see this option at checkout. DHL and DPD international services are unaffected and are operating as normal.

 

 United Kingdom  

 

Order Value 

Shipping Type

Shipping Cost 

-£250

Standard Delivery (DHL)

DHL NEXT DAY Delivery* 

We ship Monday to Friday and close at the weekends and Bank Holidays.

£3.99

£7.99

+£250

DHL NEXT DAY Delivery* 

We ship Monday to Friday and close at the weekends and Bank Holidays.

FREE

-£50         

Royal Mail Tracked Service

£3.99

+£50

Royal Mail Tracked Service

FREE

 *orders must be placed before 12:00 GMT Monday to Friday (we deliver on Saturdays, but not Sundays).

 *PLEASE NOTE, we cannot send Next Day to Northern Ireland and other remote locations (Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands etc take approximately two days using this service.)

USA

Order Value 

Shipping Type

Shipping Cost 

 

 Express (DHL) 

3 business days from order date

£15.99

+£250 +(US$300 approx.)
Standard (DHL) 
FREE

+£50 +(US$70 approx.)

Standard (DHL) 

£9.99

-£50 -(US$70 approx.)

Standard Shipping

2-4 weeks from order date

£9.99

Restrictions:

  1. Overweight Items have a shipping surcharge.
  2. Exclusions apply to remote areas. Please click here for a list of remote areas.
  3. Delivery times apply to orders placed before 12:00 GMT Monday to Thursday.

DHL requires customers to sign for parcels. However, they offer customers the option of a "signature release" - please note DHL and MamaOwl are not liable to cover any loss when a signature release is used. 

Europe

Order Value

Country Zone

Shipping Type

Shipping Cost 

 Any

Europe - North 

Austria, Belgium, Denmark, Finland, France, Germany, Luxembourg, Netherlands, Ireland, Sweden

 

DPD Standard -Taxes, Duty and Fees Included 

 

£7.99

 

 

 

 -£250

 

DHL Express - Taxes, Duty and Fees Included

1-2 days from shipment date 

 £12.99

+£250

DPD Standard -Taxes, Duty and Fees Included 

FREE

 Any

Europe - South 

Bulgaria, Croatia, Cyprus, Czechia, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain

 

DPD -Taxes, Duty and Fees Included 

 

 

 £9.99

 

 

 

 

 -£250

 

DHL Express - Taxes, Duty and Fees Included 

1-2 days from shipment date

 £14.99

+£250

DPD Standard -Taxes, Duty and Fees Included 

 

FREE
-£250 (NOK3000/285CHF approx) Norway & Switzerland

DHL Express - Taxes, Duty and Fees Included 

1-2 days from shipment date

£12.99
+£250 (NOK3000/285CHF approx)

DHL Express - Taxes, Duty and Fees Included 

1-2 days from shipment date

FREE

Please note, For European shipping Taxes, Duty and clearance fees are now included - the price you pay is the final price

We send orders to Switzerland, Iceland, Monaco, Ukraine and Cyprus with Royal Mail and customs is applicable.
*orders must be placed before 12:00 GMT Monday to Friday

**Overweight Items and remote areas have a shipping surcharge.

 

Rest of World

Country

Shipping Type

Shipping Cost 

Japan Royal Mail Regular Post - Tracked & Signed £14.99
Japan

DHL Express Shipping

£39.99
Canada Royal Mail Standard Shipping - Tracked & Signed £9.99

Canada

DHL Express Shipping

 

£29.99

Russia & Ukraine

Royal Mail Regular Shipping - Tracked & Signed

£10

Russia & Ukraine (Reg. business addresses only)

DHL Express Shipping

£20.99

Australia, New Zealand, China, South Korea, Hong Kong, Singapore

Royal Mail Standard Shipping - Tracked & Signed

£24.99

Australia, New Zealand, China, South Korea, Hong Kong, Singapore

DHL Express Shipping

£39.99

Any unlisted Countries (ROW) Royal Mail Standard Shipping - Tracked & Signed £19.99 - £29.99
Any unlisted Countries (ROW)

DHL Express Shipping

£39.99
 

Please note overweight Items have a shipping surcharge.

'Tracked and Signed' items can take approximately 1-2 weeks to arrive and at the current time some countries are taking longer.  Please be aware that if your local customs randomly select a package to be checked, this can take longer and it is therefore out of our control. All regular shipping services are not guaranteed to arrive within 1-2 weeks, this is an estimate. If you need your order promptly, select the Express shipping option.

SHIPPING:
Customers will receive a tracking number in an automated email when we process your shipping label. Please check your parcel's status using this number before contacting us if your parcel is delayed.
 
TAX & DUTIES:
US customers. Orders over $800 (Approx. £550-£600depending on exchange rate) will be charged import duties. We suggest to place multiple smaller orders to avoid receiving charges on your orders.
Australian customers. Orders over $1000 AUS dollars (Approx. £500-£540 depending on exchange rate) will be charged import duties. We suggest to place multiple smaller orders to avoid receiving charges on your orders.
For all countries outside of Europe any customs or import duties that are levied once the package reaches its destination country are the customers responsibility. MamaOwl is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. MamaOwl has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office to understand what the thresholds are in your destination country. This will tell you all you need to know about what duties may be applicable to receive your package, before you place your order. Delivery times may vary due to customs processing, these are circumstances beyond our control.

If you refuse your parcel and it is sent back to us a restock fee of £15.00 will be taken off your refund.

 

SIGNATURE RELEASE:
Some couriers offer a 'signature release' option which they will send via text or email just before your package is due to be delivered. We advise against using the 'signature release' option as there is sadly no compensation for theft or damage after the package has been delivered. By signing a signature release, the customer accepts all responsibility for the package  once the courier has left it. As we are unable to replace goods in cases of loss or damage, when this option has been selected, we advise not to use it.