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Delivery & Shipping

UPDATE: COVID-19
PLEASE NOTE, DUE TO THE CURRENT SITUATION REGARDING COVID-19, WE ARE EXPERIENCING SOME SHIPPING DELAYS, WORLDWIDE.

WE WILL SEND UK ORDERS ON A 48HR TRACKED SERVICE, HOWEVER WE HAVE BEEN INFORMED THAT IT MAY TAKE LONGER THAN 2-DAYS FOR YOUR PARCEL TO ARRIVE. 
THERE ALSO MAY BE SOME DELAYS IN YOUR PARCEL REACHING YOU IN EUROPE & THE REST OF THE WORLD (ROYAL MAIL, DPD & DHL) TOO. ALL POSTAL SERVICES ARE CURRENTLY OPERATING BUT WITH A SLIGHTLY SLOWER SERVICE. WITH SOME LOCATIONS EXPERIENCING LONGER DELAYS THAN OTHERS. UK NEXT DAY SHIPPING IS ONLY GUARANTEED MON-FRI. (Weekend's and Bank Holidays's not included).
EXPRESS SHIPPING TO EUROPE AND THE REST OF THE WORLD IS CURRENTLY NOT GUARANTEED TO MEET THE SUGGESTED TIME FRAMES BELOW BUT IT WILL STILL BE MUCH FASTER THAN STANDARD SHIPPING WITH ROYAL MAIL.
OUR COURIERS ARE DOING AN AMAZING JOB DURING THIS DIFFICULT TIME. SHIPPING LARGER VOLUMES OF MAIL WHILST OPERATING WITH REDUCED WORKFORCES. WE ALSO REALLY APPRECIATE THE PATIENCE OUR CUSTOMERS ARE SHOWING, ALLOWING FOR THESE LONGER DELIVERY TIMES. AND WE HOPE THAT THESE PACKAGES BRING JOY WHEN THEY REACH YOU ALL.
 

DELIVERY:

All orders are shipped from the United Kingdom. We ship Monday to Friday and close at the weekends and Bank Holidays. Therefore, any orders placed after 12:00 GMT Friday will be shipped the following week. Please note, we are in a very busy period and orders can take a few days to dispatch.

SHIPPING:


Customers will receive a tracking number in an automated email when we process your shipping label. Please check your parcel's status using this number before contacting us if your parcel is delayed.

 

SIGNATURE RELEASE:

Some couriers offer a 'signature release' option which they will send via text or email just before your package is due to be delivered. We advise against using the 'signature release' option as there is sadly no compensation for theft or damage after the package has been delivered. By signing a signature release, the customer accepts all responsibility for the package  once the courier has left it. As we are unable to replace goods in cases of loss or damage, when this option has been selected, we advise not to use it.

 

TAX & DUTIES:

Any customs or import duties are levied once the package reaches its destination country. MamaOwl is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. MamaOwl has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office to understand what the thresholds are in your destination country. This will all you to know what duties may be applicable to receive your package, before you place your order. Delivery times may vary due to customs processing, these are circumstances beyond our control.

 

United Kingdom

Order Value 

Shipping Type

Shipping Cost 

Shipping Courier

Any  

NEXT DAY Delivery 

We ship Monday to Friday and close at the weekends and Bank Holidays.

£7.99 Currently using DHL

+£50         

48hr Tracked Service

FREE

Royal Mail

-£50

48hr Tracked Service

£2.99

Royal Mail

 *orders must be placed before 12:00 GMT Monday to Friday
 *PLEASE NOTE, we cannot send Next Day to Northern Ireland and other remote locations (Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands etc take approximately two days using this service.)

*Overweight Items have a shipping surcharge on the Next Day service.

USA
All applicable import duties are to be paid by the customer upon receipt.

DHL requires customers to sign for parcels. However, they offer for customers to "signature release" which means you are not required to sign for your parcel. We strongly advise against this, as our insurance does not cover lost parcels in this situation. 

Order Value 

Shipping Type

Shipping Cost 

Shipping Courier

+£250 (USD335 approx.)

FREE 48hr Express Shipping (DHL) **

FREE

DHL

Any

NEXT DAY Shipping **

£17.99

DHL

-£50 -(USD70 approx.)

48hr Express Shipping (DHL) **

£17.99

DHL

+£50 +(USD70 approx.)

48hr Express Shipping (DHL) **

£9.99

DHL

-£50 -(USD70 approx.)

Standard Shipping (5+days)*

£9.99

Royal Mail

*Overweight Items have a shipping surcharge.

**with exception of remote areas. Please click here for a list of remote areas.
**orders must be placed before 12:00 GMT Monday to Thursday
*due to customs regulations, this can take up to 10 days or in some cases longer. Spend over USD70 (approx.) to get upgraded to Express shipping (£9.99 postage charge still applies).

Europe

Country Zone

Shipping Type

Shipping Cost 

Shipping Courier

Europe 1* Super Europe Express Service (1-3 Day) £13.99 DHL

Europe 2**

Super Europe Express Service (1-3 Day)

£17.99

DHL

Europe 1*

DPD Road Service

£4.99

DPD

Europe 2**

 DPD Road Service

 £7.99

DPD

Please note, we send orders to Switzerland, Iceland, Norway, Monaco, Ukraine and Cyprus with Royal Mail and customs is applicable.
*orders must be placed before 12:00 GMT Monday to Friday

**Overweight Items have a shipping surcharge.

We advise customers to download the DPD app for more control over their deliveries as well as better visibility of their shipments.


 

Rest of World:
Standard/Regular shipping will be sent with Royal Mail (for orders under 2kg. DHL will be used for orders over 2kg) and delivered in the recipient country by a local Courier. All applicable import duties are to be paid by the customer upon receipt.

NB: Parcels sent to the Ukraine and Canada cannot be sent "Tracked". We send these "Signed" only due to Royal Mail's rules. Please do not email us regarding the location of your parcel, as we are unable to track it. You can upgrade your shipping to Express to get a better, and tracked, service.

Country

Shipping Type

Shipping Cost 

Shipping Courier

Japan Regular Post - Tracked & Signed £14.99 Royal Mail
Japan Express Shipping £39.99 DHL
Canada Standard Shipping - Tracked & Signed £9.99 Royal Mail

Canada

Express Shipping

£29.99

DHL

Russia & Ukraine

Regular Shipping - Tracked & Signed

£10

Royal Mail

Russia & Ukraine (Reg. business addresses only)

Express Shipping

£20.99

DHL

Australia, New Zealand, China, South Korea, Hong Kong, Singapore

Standard Shipping - Tracked & Signed

£24.99

Royal Mail

Australia, New Zealand, China, South Korea, Hong Kong, Singapore

Express Shipping

£39.99

DHL

Any unlisted Countries (ROW) Standard Shipping - Tracked & Signed £19.99 Royal Mail
Any unlisted Countries (ROW) Express Shipping £39.99 DHL

*Overweight Items have a shipping surcharge.

'Tracked and Signed' and can take approximately 1-2 weeks to arrive. Please be aware that if your local customs randomly select a package to be checked, this can take longer and it is therefore out of our control. All regular shipping services are not guaranteed to arrive within 1-2 weeks, this is an estimate. (Royal Mail allows 36 days for packages to reach their destinations). If you need your order promptly, select the Express shipping option.

 
"PICK-UP AT LONDON STUDIO"
We are no longer able to offer a pick-up service -we're sorry.

 

LOST PARCELS:

We do our best to help in the case of lost parcels in transit. We must first put in a query with the courier, and wait up to 5 days for them to respond before we can take any steps in refunding or sending new orders out to our customers.


Customer Service - 020 3441 4300