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Delivery - Shipping

Dear EU European Friends,

I am very pleased to announce that from today shopping with MamaOwl will be like it was before Brexit.

We can now ship straight to your door without extra charges, fees or taxes being added. The price you see is the final price. 

It has been a difficult time for you and for us since BREXIT, we have been working tirelessly to find a solution, and I am so excited to be back in Europe. 

Please note we can not currently offer Express shipping to Europe

 
All prices are now showing on the website in local currency and are including all these fees.

When you enter the website you will be directed to the country you are shipping to and, the price you see at the checkout is the final price.
Your order will clear customs and be delivered straight through to you with no further costs.

PLEASE CHECK YOUR SPAM FOLDERS IN CASE TRACKING EMAILS END UP THERE 

 

Please note all other countries are unaffected - please shop as normal.

DELIVERY:

All orders are shipped from the United Kingdom. We ship Monday to Friday and close at the weekends and Bank Holidays. Therefore, any orders placed after 12:00 GMT Friday will be shipped the following week. Please note, we are in a very busy period and orders can take a few days to dispatch.

SHIPPING:


Customers will receive a tracking number in an automated email when we process your shipping label. Please check your parcel's status using this number before contacting us if your parcel is delayed.

 

TAX & DUTIES:

US customers. Orders over $800 (Approx. £550-£600depending on exchange rate) will be charged import duties. We suggest to place multiple smaller orders to avoid receiving charges on your orders.

Australian customers. Orders over $1000 AUS dollars (Approx. £500-£540 depending on exchange rate) will be charged import duties. We suggest to place multiple smaller orders to avoid receiving charges on your orders.

For all countries outside of Europe any customs or import duties that are levied once the package reaches its destination country are the customers responsibility. MamaOwl is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. MamaOwl has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office to understand what the thresholds are in your destination country. This will tell you all you need to know about what duties may be applicable to receive your package, before you place your order. Delivery times may vary due to customs processing, these are circumstances beyond our control.

 

If you refuse your parcel and it is sent back to us a restock fee of £15.00 will be taken off your refund.

 

SIGNATURE RELEASE:

Some couriers offer a 'signature release' option which they will send via text or email just before your package is due to be delivered. We advise against using the 'signature release' option as there is sadly no compensation for theft or damage after the package has been delivered. By signing a signature release, the customer accepts all responsibility for the package  once the courier has left it. As we are unable to replace goods in cases of loss or damage, when this option has been selected, we advise not to use it.

 

 

United Kingdom

Order Value 

Shipping Type

Shipping Cost 

Shipping Courier

Any  

NEXT DAY Delivery 

We ship Monday to Friday and close at the weekends and Bank Holidays.

£7.99 Currently using DHL

+£50         

48hr Tracked Service

FREE

Royal Mail

-£50

48hr Tracked Service

£2.99

Royal Mail

 *orders must be placed before 12:00 GMT Monday to Friday
 *PLEASE NOTE, we cannot send Next Day to Northern Ireland and other remote locations (Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands etc take approximately two days using this service.)

*Overweight Items have a shipping surcharge on the Next Day service.

USA
All applicable import duties are to be paid by the customer upon receipt.

Orders over $800 (Approx. £550-£600 depending on current exchange rate) will be charged import duties. We suggest to place multiple smaller orders to avoid receiving charges on your orders.

DHL requires customers to sign for parcels. However, they offer customers the option of a "signature release" which means you are not required to sign for your parcel, so it can be left in a place of your choice without the recipient being present. This is for the recipient's convenience but it comes with a risk. We strongly advise against using the signature release. DHL and MamaOwl are not liable to cover any loss when a signature release is used. Please only use option this if you are happy to accept any loss should this happen.

Order Value 

Shipping Type

Shipping Cost 

Shipping Courier

+£250 (USD335 approx.)

FREE 2-5 days Express Shipping (DHL) **

FREE

DHL

 

-£50 -(USD70 approx.)

2-5 days Express Shipping (DHL) **

£17.99

DHL

+£50 +(USD70 approx.)

48hr Express Shipping (DHL) **

£9.99

DHL

-£50 -(USD70 approx.)

Standard Shipping (2-4 weeks)*

£9.99

Royal Mail

*Overweight Items have a shipping surcharge.

**with exception of remote areas. Please click here for a list of remote areas.
**orders must be placed before 12:00 GMT Monday to Thursday
*due to customs regulations, this can take up to 2-4 weeks or in some cases longer. Spend over USD70 (approx.) to get upgraded to Express shipping (£9.99 postage charge still applies).

Europe

Country Zone

Shipping Type

Shipping Cost 

Shipping Courier

 

Europe - North 

Austria, Belgium, Denmark, Finland, France, Germany, Luxembourg, Netherlands, Ireland, Sweden

DPD -Taxes, Duty and Fees Inc - 5-10 days

£7.99

DPD

Europe - South 

Bulgaria, Croatia, Cyprus, Czechia, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain

DPD -Taxes, Duty and Fees Inc - 5-10 days

 

 £9.99

DPD

Please note, For European shipping Taxes, Duty and clearance fees are now included - the price you pay is the final price

We send orders to Switzerland, Iceland, Norway, Monaco, Ukraine and Cyprus with Royal Mail and customs is applicable.
*orders must be placed before 12:00 GMT Monday to Friday

**Overweight Items and remote areas have a shipping surcharge.

We advise customers to download the DPD app for more control over their deliveries as well as better visibility of their shipments.


 

Rest of World:
Standard/Regular shipping will be sent with Royal Mail (for orders under 2kg. DHL will be used for orders over 2kg) and delivered in the recipient country by a local Courier. All applicable import duties are to be paid by the customer upon receipt.

NB: Parcels sent to the Ukraine and Canada cannot be sent "Tracked". We send these "Signed" only due to Royal Mail's rules. Please do not email us regarding the location of your parcel, as we are unable to track it. This service can take about 3-6 weeks on average and longer at peak seasons. You can upgrade your shipping to Express to get a better, and tracked, service. We advise to use Express shipping if you need the package to arrive before 6wks.

Country

Shipping Type

Shipping Cost 

Shipping Courier

Japan Regular Post - Tracked & Signed £14.99 Royal Mail
Japan

Express Shipping

£39.99 DHL
Canada Standard Shipping - Tracked & Signed £9.99 Royal Mail

Canada

Express Shipping

£29.99

DHL

Russia & Ukraine

Regular Shipping - Tracked & Signed

£10

Royal Mail

Russia & Ukraine (Reg. business addresses only)

Express Shipping

£20.99

DHL

Australia, New Zealand, China, South Korea, Hong Kong, Singapore

Standard Shipping - Tracked & Signed

£24.99

Royal Mail

Australia, New Zealand, China, South Korea, Hong Kong, Singapore

Express Shipping

£39.99

DHL

Any unlisted Countries (ROW) Standard Shipping - Tracked & Signed £19.99 - £29.99 Royal Mail
Any unlisted Countries (ROW)

Express Shipping

£39.99 DHL

*Overweight Items have a shipping surcharge.

'Tracked and Signed' items can take approximately 1-2 weeks to arrive and at the current time some countries are taking longer.  Please be aware that if your local customs randomly select a package to be checked, this can take longer and it is therefore out of our control. All regular shipping services are not guaranteed to arrive within 1-2 weeks, this is an estimate. If you need your order promptly, select the Express shipping option. DURING THIS BUSY TIME EXPRESS MAY TAKE A LITTLE LONGER

 
"PICK-UP AT LONDON STUDIO"
We are no longer able to offer a pick-up service -we're sorry.

 

SLOW or LOST PARCELS:

We do our best to help in the case of slow/lost parcels in transit. We must first put in a query with the courier, and wait up to 6 working days for them to respond. Please be patient while we look into this for you.


Please email us at hello@mamaowl for any other customer service queries