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Delivery & Returns

PAYMENT:

We take paypal, apple pay, debit and credit cards. 

DELIVERY:

All orders are shipped from the United Kingdom. 

We aim to post all orders placed before 1pm on the same day. We use a 48 hour tracked service for the UK so usually you will have your order latest 48 hours after placing it. However during sales or when closed between christmas and new year it may take a few days longer. 

We use Royal Mail tracked for International orders.

UNITED KINGDOM:

Delivery is £2.99 in the UK, if you spend more than 50 pounds it is free! 

Cut off for next day delivery is currently 11.00 - any next day orders after this time will be send next day the following day. 

EUROPE:

EU, Switzerland and Norway delivery is £4.99. 

(A few European countries is 7.99 due to higher cost of sending: Italy, Spain, Portugal, Hungary and Greece among several others)

WORLD:

All applicable import duties are to be paid by the customer upon reception.

USA & Canada is 9.99. This service is without tracking - choose tracked if you would like tracking.

Rest of the world is £20. This is with tracking in most countries! Russia, Japan, South Korea, Australia and New Zealand are all Royal Mail tracked and can take 1-2 weeks to get there.  

LOCAL PICK - UP:

We are based in Hackney, East London.

Save on your delivery costs by picking up your items at our studio space on Hackney Road in Shoreditch, close to Hoxton Station. Please get in touch and we will let you know which days we will be in the office! The best times are Monday to Friday 10-15! Please let us know your coming so we don't pop out! Give us a call!

Email us for more details: hello@mamaowl.net 

 

RETURNS/EXCHANGES:

If for whatever reason you would like to return your item that is not a problem as long as it is unworn and with all tags. Please return within 28 days of receiving the item.

Please make sure you put in a note with your order number so we can find your order. We are happy to send out exchanges free of charge in the UK, just let us know what you would like! For international exchanges we unfortunately have to charge postage. We recommend you send it recorded, we are unfortunately not liable for it going lost in the post. 

 

Return to: MamaOwl, Unit 202, Second Floor, DJ Simons Building, 130-150 Hackney road, E2 7QS, London, United Kingdom.  

Any problems or questions please email us!