Delivery

United Kingdom

Order Value	Shipping Type	Shipping Cost
Any	DHL NEXT DAY Delivery We ship Monday to Friday and close at the weekends and Bank Holidays.	£7.99
+£50	Royal Mail 48hr Tracked Service	FREE
-£50	Royal Mail 48hr Tracked Service	£2.99

*orders must be placed before 12:00 GMT Monday to Friday
*PLEASE NOTE, we cannot send Next Day to Northern Ireland and other remote locations (Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands etc take approximately two days using this service.)

*Overweight Items have a shipping surcharge on the Next Day service.

USA

Order Value	Shipping Type	Shipping Cost
+£250 (USD335 approx.)	FREE Express (DHL) 2-5 days from shipment date**	FREE
-£50 -(USD70 approx.)	Express (DHL) 2-5 days from shipment date***	£17.99
+£50 +(USD70 approx.)	Express (DHL) 2-5 days from shipment date***	£9.99
-£50 -(USD70 approx.)	Standard Shipping 2-4 weeks from shipment date*	£9.99

On individual orders over $800 (Approx. £550-£600 depending on current exchange rate) you will be charged import duties upon receipt. We suggest placing multiple smaller orders to avoid receiving charges on your orders.

DHL requires customers to sign for parcels. However, they offer customers the option of a "signature release" - please note DHL and MamaOwl are not liable to cover any loss when a signature release is used.

*Overweight Items have a shipping surcharge.

**with exception of remote areas. Please click here for a list of remote areas.
***orders must be placed before 12:00 GMT Monday to Thursday

Europe

Country Zone

Shipping Type

Shipping Cost

Europe - North

Austria, Belgium, Denmark, Finland, France, Germany, Luxembourg, Netherlands, Ireland, Sweden

DPD -Taxes, Duty and Fees Included

5-10 days from shipment date

£7.99

Europe - South

Bulgaria, Croatia, Cyprus, Czechia, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain

DPD -Taxes, Duty and Fees Included

5-10 days from shipment date

£9.99

Please note, For European shipping Taxes, Duty and clearance fees are now included - the price you pay is the final price

We send orders to Switzerland, Iceland, Norway, Monaco, Ukraine and Cyprus with Royal Mail and customs is applicable.
*orders must be placed before 12:00 GMT Monday to Friday

**Overweight Items and remote areas have a shipping surcharge.

Rest of World

Country	Shipping Type	Shipping Cost
Japan	Royal Mail Regular Post - Tracked & Signed	£14.99
Japan	DHL Express Shipping	£39.99
Canada	Royal Mail Standard Shipping - Tracked & Signed	£9.99
Canada	DHL Express Shipping	£29.99
Russia & Ukraine	Royal Mail Regular Shipping - Tracked & Signed	£10
Russia & Ukraine (Reg. business addresses only)	DHL Express Shipping	£20.99
Australia, New Zealand, China, South Korea, Hong Kong, Singapore	Royal Mail Standard Shipping - Tracked & Signed	£24.99
Australia, New Zealand, China, South Korea, Hong Kong, Singapore	DHL Express Shipping	£39.99
Any unlisted Countries (ROW)	Royal Mail Standard Shipping - Tracked & Signed	£19.99 - £29.99
Any unlisted Countries (ROW)	DHL Express Shipping	£39.99

Please note overweight Items have a shipping surcharge.

'Tracked and Signed' items can take approximately 1-2 weeks to arrive and at the current time some countries are taking longer. Please be aware that if your local customs randomly select a package to be checked, this can take longer and it is therefore out of our control. All regular shipping services are not guaranteed to arrive within 1-2 weeks, this is an estimate. If you need your order promptly, select the Express shipping option.

SHIPPING:

Customers will receive a tracking number in an automated email when we process your shipping label. Please check your parcel's status using this number before contacting us if your parcel is delayed.

TAX & DUTIES:

US customers. Orders over $800 (Approx. £550-£600depending on exchange rate) will be charged import duties. We suggest to place multiple smaller orders to avoid receiving charges on your orders.

Australian customers. Orders over $1000 AUS dollars (Approx. £500-£540 depending on exchange rate) will be charged import duties. We suggest to place multiple smaller orders to avoid receiving charges on your orders.

For all countries outside of Europe any customs or import duties that are levied once the package reaches its destination country are the customers responsibility. MamaOwl is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. MamaOwl has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office to understand what the thresholds are in your destination country. This will tell you all you need to know about what duties may be applicable to receive your package, before you place your order. Delivery times may vary due to customs processing, these are circumstances beyond our control.

If you refuse your parcel and it is sent back to us a restock fee of £15.00 will be taken off your refund.

SIGNATURE RELEASE:

Some couriers offer a 'signature release' option which they will send via text or email just before your package is due to be delivered. We advise against using the 'signature release' option as there is sadly no compensation for theft or damage after the package has been delivered. By signing a signature release, the customer accepts all responsibility for the package once the courier has left it. As we are unable to replace goods in cases of loss or damage, when this option has been selected, we advise not to use it.